Virgin Games – Privacy Policy

This Privacy Policy outlines how Virgin Games collects, uses, and protects your personal data when you visit our website or use our online casino and bingo services.

Data Collection

We collect various types of information from you to provide a seamless gaming experience. This includes:

Contact details: name, address, phone number, and email
Login credentials (username, password)
Financial information for transactions and payments
Gaming activity data (game choices, playing history)

Cookies & Data Storage

Our website uses cookies to personalize content, analyze traffic patterns, and provide you with relevant marketing communications. We also store your gaming history and preferences locally on your device.

Data Sharing

We may share aggregated or anonymized information with:

Third-party suppliers for operational purposes
Gaming authorities (e.g., UKGC) as required by law
Compliance and auditing partners

However, we do not sell or distribute personal data to third parties for marketing purposes without consent.

Security & Storage

Your data is stored securely on our servers using industry-standard encryption methods. Regular backups are performed in accordance with best practices to minimize risks of loss or corruption.

Data Subject Rights

Under the GDPR and UK Data Protection Act, you have several rights:

Right to Access: Obtain a copy of your personal data
Right to Rectification: Correct any inaccuracies or update your information
Right to Erasure: Remove all stored data (including gaming history)
Right to Object/Restrict Processing: Prevent future processing or storage

Data Retention

We retain user data for as long as necessary:

Gaming activity logs: up to 6 months
Financial and transaction records: up to 5 years as required by law
Account closure information (including contact details): indefinitely for regulatory compliance purposes

Under-Aged Gamers

Virgin Games is committed to preventing under-aged players from accessing our services. All new account holders must verify their age using ID checks, confirming they are over the minimum UK gambling age of 18.

Changes & Notifications

We may update this policy without prior notice. We will endeavor to notify users via in-game notifications and website announcements whenever we make significant changes that impact your personal data or user rights.

By continuing to use our services, you agree to abide by the terms outlined above and any future revisions.