Virgin Games – Responsible gambling

At Virgin Games, we care about the well-being of our players and want to ensure that you have a safe and enjoyable gaming experience. We understand that problem gambling can affect anyone, regardless of age or background. That's why we're committed to providing accessible resources and tools to help you control your spending and stay in control.

Responsible Gaming Tools

We offer the following responsible gaming tools:

Deposit Limits: Set limits on how much you want to spend each day/week/month
Time-Outs: Take a break from playing for 24 hours up to several weeks
Self-Exclusion: Block access to your account for 6 months or longer and link into the national GAMSTOP self-exclusion scheme

Reality Check Pop-Ups

Our reality check pop-ups will remind you of your session length, helping you stay focused on responsible gaming.

Affordability Checks

We may conduct affordability checks to ensure that you can afford to continue playing. This is a requirement by UKGC regulations and helps us prevent problem gambling.

Support Organizations

If you're concerned about your own or someone else's gaming habits, we encourage you to seek support from one of the following organizations:

BeGambleAware: A leading organization providing advice and counseling on responsible gaming
National Gambling Helpline: Free confidential help for anyone affected by problem gambling
GAMSTOP: A national self-exclusion scheme blocking access to online casinos

How We Support Responsible Gaming

We're committed to creating a safe and enjoyable environment. Here are some ways we support responsible gaming:

Regular updates on new features and tools to promote safer gaming practices
Prominent display of links to support organizations throughout the site
Clear communication about our policies and procedures for handling problem gambling situations

If You Need Help

Don't hesitate to contact us if you need assistance with any aspect of responsible gaming. We're here to help.

We Care About Your Well-being

At Virgin Games, we want all players to have a fun and rewarding experience without the risks associated with problematic behavior. If you'd like to discuss your concerns or would prefer more information about our tools and resources, please don't hesitate to reach out.

By using these responsible gaming tools, you can ensure that your time at Virgin Games is enjoyable and safe for everyone involved.